Get in touch
ISPS Smart Advisor is built and operated by Africa One ePortal Limited, a Ugandan technology firm, for the Informal Sector Pension Scheme, regulated by the Uganda Retirement Benefits Regulatory Authority (URBRA).
Primary channels
Ask the Advisor
Most member questions — balance, contributions, withdrawal, retirement planning — can be answered in seconds by the Advisor itself. Start there.
Open the Advisor →ISPS Member Services
For account-specific issues that need a human — ID verification, benefit claim status, beneficiary updates — contact the ISPS member services desk directly.
Trustees & Scheme Admin
Internal policy interpretation, trustee reporting, URBRA-facing compliance questions, and admin workflows.
Partnerships & Integration
API access, USSD integration, Patasente app integration, WhatsApp rollout, and multi-tenant deployments for sister schemes or regulators.
Direct contact
- Email: info@ispsug.org
- Website: ispsug.org
A note on commitments
The Advisor provides information grounded in the ISPS Trust Deed, URBRA regulations, and approved scheme rules. It is not a channel for approving withdrawals, issuing benefits, or making binding commitments on behalf of the trustees — those decisions rest with the ISPS trustees and URBRA. For personal account actions, please contact ISPS member services directly.