ISPS Smart Advisor
About

Digital Social Protection, In Your Pocket

ISPS Smart Advisoris the conversational financial and advisory brain for Uganda's Informal Sector Pension Scheme (ISPS). It turns complex pension rules into clear, friendly answers for boda-boda riders, market vendors, farmers, taxi drivers, artisans, and every informal worker saving for a more secure future.

What the Advisor does today

  • Answers questions about contributions, sub-funds (retirement, medical, housing, education, emergency), and withdrawal rules.
  • Explains the ISPS Trust Deed and URBRA regulations in plain English or Luganda.
  • Guides members through benefit claims, document checklists, and the next step to take.
  • Provides financial literacy — how saving works, why consistency matters, how compounding grows small amounts into large ones.
  • Supports trustees and scheme administrators with precise policy interpretation for internal use.

How it works

ISPS Smart Advisor uses Retrieval-Augmented Generation (RAG) — a proven AI architecture now trusted by banks, regulators, and governments worldwide. When a member asks a question, the system searches a curated knowledge base of the ISPS Trust Deed, URBRA regulations, the Retirement Benefits Sector Act 2011, and approved scheme rules, then produces an answer grounded only in those sources — with citations attached.

Built-in safety

  • No invented figures. Answers are grounded in approved documents. Where information is missing, the Advisor says so and points to the nearest ISPS office.
  • No binding commitments. The Advisor provides information — it does not approve withdrawals, grant benefits, or issue authorisations on behalf of the trustees.
  • Guarded against manipulation. Prompt-injection defences keep the system on-mandate.
  • Full audit trail. Every conversation is logged for quality review.

Why it matters for digital adoption

Uganda's informal sector is 80% of the working population. Traditional enrolment, education, and benefit-claim channels do not scale. A conversational AI advisor that speaks the member's language, on the phone in their hand, any hour of the day — is how digital social protection becomes real adoption, not just policy. Built on the Africa One ePortal platform, the same approach can extend to URBRA supervision, ministry sensitisation, and cross-scheme education.

Contact

For partnership, enrolment integration, or technical enquiries, see our contact page.